The Atelier 30-Day Barber Guarantee & Refund Policy
We believe every man deserves the best hair of his life. If you aren’t completely satisfied with the hold, texture, or finish of any Atelier Grooming product, we will make it right.
1. 30-Day Money-Back Guarantee
We offer an unconditional 30-day trial period on all styling products (Artisan Matte Clay, Sea Salt Spray, Texture Dust, Pomades, and Pastes). If you use the product and find it is not the right match for your hair type, you may request a 100% full refund within 30 days of delivery.
2. Eligibility Requirements
- Refund requests must be submitted within 30 calendar days of package delivery.
- Product must have at least 50% of the original content remaining for fair-use evaluation.
- Hardware tools (brushes and carbon combs) must be in clean, hygienic condition.
3. How to Request a Refund
Simply send an email to returns@ateliergrooming.com with your Order Number and feedback. We will issue your refund or send a prepaid exchange label within 24 business hours.